Consultancy
The course of your digital transformation is influenced by a number of factors. Incorrect or inadequate planning in particular can result in unnecessary costs and resource expenditure and jeopardise the efficiency or even the success of your project. With advice from elio, your project will be on the right track.
The right recommendations for digital success.
Regardless of where you are with your digital project and whether you are looking for holistic or specific advice on a particular topic: With elio, you have found the right partner.
We know the answers to typical questions and are able to find a suitable solution for your individual requirements. We can also become operationally active on request.
Our consulting services range from comprehensive technical advice on the selection and implementation of suitable technologies and the complete technical analysis and consulting of your existing platform to the planning of user-friendly designs and target group-orientated online marketing measures. We can also assist you with legal issues.
Technical advice.
The basis of our technical advice is initially an analysis of your circumstances and requirements. In doing so, we look at your entire system architecture, connections, interfaces, plugins and processes. We also pay particular attention to digitalisation and automation potential as well as performance analysis.
New platform
Are you planning to realise a new digital project such as a marketplace or an online shop?
Platform expansion
You already have a platform and are stuck when it comes to implementing a specific project? When connecting a merchandise management system, a payment service provider or a new desired function?
Platform optimisation
Are you experiencing technical problems or are you unhappy with the performance of your platform?
Whatever your case may be. At elio, you'll find the answers you're looking for.
Technical consulting - F.A.Q.
In more than 20 years, we have dealt with countless problems in the field of e-business that you may also encounter at this stage of your digital project and for which we can show you the best approach for you. Below you will find a selection of typical questions on specific topics:
- We don't have any good filters in our store and would like to structure our data better. How can we proceed in a targeted manner here?
- Our product data is maintained differently for each product group. How can we fix this?
- Different manufacturers use different terms for the same product data. How can we normalize them?
- Our data is not fully maintained, which is one of the reasons why we are receiving more returns. How can we improve the quality and maintenance of our data?
- Our data is maintained in different systems. How can we achieve a uniform database?
- What is the most efficient way to keep our product data up to date?
- We want to categorize our products and standardize the properties for each group. What is the best way to do this?
- For cross-selling or upselling, replacement items or follow-up items, we would like to establish relationships between the products. What is the best way to do this?
- We would like to have products checked by a second instance before they are placed in our store. How can we automate this control mechanism?
- We offer our products in several languages and would like to make the translation work easier for ourselves. What are the options here?
- We only have PayPal and cash on delivery in our store and would like to integrate other payment methods. Which provider suits us best?
- We use a payment service provider (PSP). Can we continue to use this even if we change our store system?
- We are not allowed to store credit card details in our store. What options do we have?
- We would like to integrate a credit check in our store. What options do we have?
- We have a merchandise management system that is no longer sufficient for us. Which system can be easily connected to our store system so that we can work more efficiently?
- Our ERP system is programmed in-house. What is the best way to exchange data between the store system and the ERP system?
- A standard plugin only offers us the option of transferring orders from the store to the ERP. How can we synchronize other data that we need?
- Can fields created especially for us in merchandise management also be mapped in the store?
- We have read that you have experience with the connection of Comarch, xentral, Sage100, WeClapp, SAP, Microsoft Dynamics and a few others. Are there any systems that cannot be connected?
- We not only have images that we would like to show on the article, but also other files such as PDFs. How do I get such information into the store?
- How would you display safety data sheets that come from a DAM in a store?
- We frequently create new versions of our article images. Is it possible to ensure that the latest image is always displayed in the store?
- What do you recommend for article images that contain text in the image and are to be used in several languages?
- We invest a lot of money in image generation. Can we prevent competitors from using our images in their store?
- We cannot link customer inquiries to orders. Are there any programs that can help us with this?
- Our marketing department would like to set up automation in customer service. Can we also use store information?
- Can you connect other CRM systems in addition to Hubspot, Salesforce or Pipedrive?
- We would like to add more languages to our store. How can we translate our content as quickly and correctly as possible?
- We already have a translation memory system (TMS) in use. Can we connect this directly to the store, or do we have to import the data into a PIM system first?
- We use the TBX format. Do you have any experience with this?
- We currently have no overview of what is happening in our store. Are there any statistics on visitors, clicks, purchases, abandoned purchases, etc.?
- What do you suggest if we do not want to use Google Analytics for GDPR reasons?
- We would like to implement more than just the standard integration of GA4 in our store. Can you support us with the integration of the Google Tag Manager (GTM)?
- We would like to offer function XY in our store. How do we proceed cost-efficiently here?
- We would like to integrate a new function in our store. Which solution is best for us?
- We would like to digitize and automate various processes. How do we go about this?
- Is there a plugin for function XY?
- We would like to have the technical implementation of our Shopware project checked. Can we have an objective expert opinion drawn up?
- Everyone is talking about hosting in the cloud. What's it all about and is it right for us?
Advice on design and marketing.
In addition to issues relating to the technical aspects of your digital platform, design and marketing are other relevant aspects that are crucial for your digital presence. Here, too, we are ideally positioned to provide you with advice and, if necessary, operational support.
Design
In the area of design, we assess the overall impression of your platform with a focus on user-friendliness and user experience (UX/UI).
Marketing
In the area of marketing, we gain an impression of your current and potential online marketing channels with a focus on SEO, SEA and social media.
Whatever your case may be. At elio, you'll find the answers you're looking for.
Consultancy on design and marketing - F.A.Q.
We also know the answers to typical challenges in the areas of UX/UI and online marketing. Discover the classic questions to which elio has the right answer below:
- We would like our store to have a new look. What can we do and what do we need to bear in mind for a redesign?
- Which components are crucial for a good user experience?
- How do we best approach the rebranding of our brand? What do we need to consider?
- We lose our customers at certain touchpoints. What are we doing wrong there?
- Our store has too few visitors. What can we do to increase traffic?
- We want to improve our ranking on Google and be higher up in the search results for certain terms? How can we achieve this?
- We would like to carry out targeted advertising campaigns. How can we do this most efficiently?
- Our current advertising campaigns are not having the desired effect. What can we change to perform better here?
- Which social media platforms are relevant for our business?
- How do we find out which platforms our target group uses?
- How many posts do we need to publish per week?
- How much budget do I need for paid ads?
Legal advice.
Have you commissioned an agency or other external service provider to realise a digital project and have encountered various complications in the course of the collaboration? A lack of expertise, poor communication, schedules that are not adhered to... the list of possible difficulties that prevent the project from running smoothly is long. We are happy to help you bring your project to a successful conclusion after all. While you can fall back on our project support or a complete project takeover in the technical area, we also support you in the legal area in co-operation with the law firm ToprakHeßler in the form of legal advice. Together with our partner, we have already been able to rescue several projects in the past and bring them to a flawless conclusion from both a technical and an economic point of view.
Special service: Technical expert opinion
As a special service, we also offer an independent technical expert opinion for legal matters. If you are dissatisfied or unsure about the services and the associated costs of the agency you have engaged, we will provide you with a neutral and objective assessment of your project and, if necessary, give you advice on possible optimisation potential.
Your contact person
Do you have questions about our services or about elio? We are here for you! Simply write to us using the contact form and we will get back to you as soon as possible.
Contact options
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