Classification of AI agents in e-commerce in the context of the EU AI Act
Artificial intelligence (AI) has long since arrived in e-commerce. AI agents, in particular, are revolutionizing customer service, product recommendations, and pricing. The question that arises with all this progress is how these systems should be viewed legally. We provide an overview of the classification of AI agents in e-commerce in the context of the EU AI Act and highlight what companies should pay attention to.