Agentic Commerce needs more than just good UX
Many companies are investing in better user experiences. But in B2B, the future of commerce is not determined by the front end alone. For whilst UX aims to guide human users as efficiently as possible, a second level is currently undergoing change: systems are beginning to prepare decisions, evaluate options and, in the future, initiate transactions themselves. It is precisely at this point that a good user interface is no longer enough. As commerce is increasingly co-controlled by systems, the focus shifts. It is no longer just usability that matters, but also whether products, processes and offers are structured in such a way that they can be understood, evaluated and utilised by machines.* Agentic Commerce does not begin with the interface. It begins where systems understand offers.
